Business Office Manager
Lakia joined the Care Suites family in 2005. She worked her way up to her current position, and has held the title of Wait Staff, Receptionist, Office Assistant, and Operation Assistant along the way. She attained her AA in Liberal Arts from Normandale Community College, and is currently studying at Metro State to receive a BA degree in Human Services with an emphasis on Gerontology.
On a day-to-day basis, Lakia assists with business administration, human resources, billing, accounts payable, and provides direct supervision to the concierge staff. Coming into work and seeing the smiles on residents’ and families’ faces is what excites Lakia about her job.
Outside of work, Lakia enjoys spending time with her family and friends and playing sports. At the end of the day, Lakia would like to be remembered as someone who was compassionate and understanding.
Lakia completed a year-long Leadership Academy program sponsored by LeadingAge Minnesota. This program is aimed at growing the next generation of leaders to shape senior living. Lakia had an opportunity to develop a training program for Care Suites as part of her education. This learning opportunity gave her the chance to write the program and then take the necessary steps to implement the idea.